This Website Privacy Policy regulates and explains the way the company with the name “IEN INTEGRATED BUSINESS NETWORKS SA” and the distinctive title “I.E.N. S.A.” (hereinafter for brevity “Company”), collects, uses, processes, maintains and discloses personal data collected from users (each, a “User”) of the website www.ien.gr (“Site”).
For the purposes of providing its services, the Company may proceed to collect and process personal data of natural persons, in accordance with applicable Greek legislation, as well as with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (“GDPR”) and therefore may act as a “data controller”.
Personally Identifiable Information – Personal Data
In providing our services, we collect, use, process and share personal data. Personal data is defined as any information that can be used to identify you, directly or indirectly through the use and combination of other identifiable information. We may collect personally identifiable information from users when they fill out a form on our website. Users may be asked, as appropriate, for their name and email address. However, users may visit our website anonymously. We will collect personally identifiable information from Users only if they voluntarily submit this information to us. Users can always refuse to provide personally identifiable information, with the exception that it may prevent them from participating in certain activities related to the website. Non-Personal Identification Information We may collect non-personal identification information about Users whenever they interact with our website.
Non-personal identification information
may include browser name, computer type and technical information about how users connect to our website, such as the operating system used and internet service providers and other similar information. We may collect your personal data through a variety of means and in different ways. Specifically: – You may provide personal information to us directly and indirectly, for example by completing a form on our website, by contacting us via e-mail, letter or telephone or in person during a visit to our facilities. – We may collect information from third-party sources, such as when we receive information about you from partners and external consultants with whom you may already have a business relationship, for the purposes of further cooperation with our Company. – We may collect the information from publicly available sources.
Web browser cookies
Our website may use “cookies” to improve the user experience. The user’s browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user can choose to set the web browser to refuse cookies or to notify you when cookies are being sent. With this option, it is worth noting that some parts of the website may not function properly.
How we use the collected information and for what reasons
The Service may collect and use the personal information of Users for the following purposes: – For the proper functioning of the website and its smooth use by visitors. We may need information to properly display the content of the website. – To improve customer service. The information you provide helps us to respond to customer service and support needs more effectively. – Customizing the user experience. We may use the information in the aggregate to understand how our users as a group use the services and resources provided on our website.
What is the lawful basis for processing your personal data
We process the personal data we collect above, based on the following lawful bases: – The personal information we hold and process is necessary for the performance of a service/purchase contract or other agreement to which our customers as data subjects are parties, or for the supply of goods and performance of services that our customers have requested. – The personal information we collect and process may also be necessary for our legitimate business interests, in terms of providing the best possible solutions to our customers, managing our day-to-day business needs, providing our customers with information about the goods and services we offer, in which they have expressed interest. – In some cases, our basis for collecting and processing information is based on your explicit consent to collect and process your personal information. – We may also process your personal data in order to comply with a legal obligation to which our Company is subject and to fulfill regulatory and statutory obligations or court or other orders (e.g. compliance with tax procedures, anti-money laundering procedures, fraud detection, etc.).
Who will we share your personal data with?
We do not sell, rent, trade or transfer your personal data or personally identifiable information collected by us to any third party. We may only share your personal data with the following indicative categories of recipients: – Credit institutions, Insurance companies, Lawyers or other legal service providers (including intermediaries), consultants or experts or other professional advisors, as applicable (e.g. financial, business or other consultants), auditors, certified public accountants. – Third party service providers to whom we outsource certain activities, such as, among others, IT services, accounting services, postal and transport services. In such cases, we require all such third-party service providers to act in accordance with this Privacy Policy, our instructions and applicable data protection laws. We undertake to provide appropriate safeguards, as required by applicable law, to ensure the confidentiality, integrity and security of your personal data, in the event of engaging such third-party service providers. – We may also share your personal data with courts, government, regulatory or other public authorities.
How long do we store your personal data
We retain your personal data only for the period necessary to fulfil the purposes for which we collected it, as described in this Privacy Policy, unless applicable national and European law requires a longer retention period. When determining the storage period for your personal data, we take into account the necessity of your personal data for the provision of our Services, compliance with laws and regulations (such as, but not limited to, tax, insurance and employment laws) data protection laws, and fulfillment of our legal obligations. We may also store your data for as long as necessary to investigate and establish, exercise, or defend legal claims. When the retention of your personal data is no longer necessary, the data will be deleted or aggregated for statistical and analytical purposes.
How we protect your information
We store your personal data securely on our servers, which are managed internally, as well as with third-party storage providers. We maintain appropriate technical and organizational security measures to protect the personal data we hold on our networks and systems from unauthorized access, disclosure, alteration, misuse, loss or destruction. Security measures include physical, technical, administrative, electronic and procedural safeguards, firewalls, data encryption, physical access controls to our data centers and information access authorization controls. Our security procedures also mean that we may occasionally request proof of identity in order to verify your identity before contacting you or disclosing any personal information to you. Please understand, however, that while we strive to secure your personal data, once we receive it, no data transmission over the Internet or other public network can be guaranteed to be 100% secure.
Acceptance of the Terms
Any user who visits and trades or uses the Services of the online store (depending on whether he is limited to visiting the online store or also orders and purchases products and services) is deemed to consent to and accepts this Policy without any exception. If a user does not agree with this Policy, he should, at his own risk, refrain from visiting, using this website, as well as from any transaction or use of the services of the online store. However, any action of the user in the online store, including, but not limited to, browsing, registering or purchasing products, is considered as unconditional acceptance of this Privacy Policy.
Your rights
We believe that you should have choices regarding the exercise of your rights regarding the collection, use and sharing and disclosure of your personal data.
Right of access:
You have the right to access the personal data processed by us and possibly receive a copy of the data and/or additional information in relation to its processing. Right to rectification: If the personal information we have about you is inaccurate or incomplete, you have the right to correct, update or amend it by contacting us at our contact details or sending us a relevant request at the following email address: info@ien.gr
Right to erasure:
You can ask us to delete your data if it is no longer necessary for the purposes of the processing. However, the right to erasure cannot be exercised if: • You have debts to our company • The purchase you made has not yet been shipped • There is a pending legal dispute with our company • If you have made a purchase from us, we are obliged to store your tax information for up to twenty (20) years. Right to restriction of processing: You have the right to request the restriction of the processing of your personal data in certain cases, such as when you dispute the accuracy of your personal data, or when the processing is unlawful and you object to the deletion of your personal data and request the restriction of their processing, instead of their deletion, when your personal data are not required for the purposes of the processing, but are required for the recognition, exercise or defense of a right before a court.
Right to object to processing:
You have the right to object at any time to the processing of your personal data where the processing is necessary for the purposes of the legitimate interests pursued by us as a controller.
Right to data portability:
You have the right, in certain circumstances, to obtain the personal information you have provided us in a structured, commonly used and machine-readable format, and to transmit it to another controller for re-use or to request that we transfer it to third parties.
Right to withdraw your consent:
If we rely on your consent as a legal basis for the processing of your personal data, you have the right to withdraw consent at any time. However, please note that the withdrawal of consent does not affect the lawfulness of processing based on consent in the period before its withdrawal.
Right to file a complaint with the Personal Data Protection Authority:
To exercise any of your above rights you have the right to file a complaint with the Personal Data Protection Authority (www.dpa.gr), Telephone: +30 210 6475600, Fax: +30 210 6475628, Email address: contact@dpa.gr Changes to this Website Privacy Policy As our Company continues to develop, we may add new services and features to our Website. If these additions affect the Personal Data Protection Policy, this document will be updated accordingly. We will display these changes in a prominent manner, so that you are always aware of what information we collect, how we may use this information and whether we will disclose it to any third party. However, we recommend that you read this Privacy Policy each time you visit and use our website, in case you miss our notification of changes to the Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, please contact us. Contact Email: info@ien.gr Contact number: +302109762747
This Website Privacy Policy was last updated on 30/09/2019