HOSPITALITY SECTOR

SOLUTIONS CUSTOMIZED TO HOSPITALITY NEEDS

Guests are engaging with your hospitality business more than ever before. Whether you are a hotelier or in the cruise ship industry, how guests view and review your service is of utmost importance. Mitel’s customers enjoy flexible, scalable, secure communications, optimized to meet the needs of the hospitality industry, from small economy hotels through to some of the world’s most famous luxury hotels.I.E.N has the know-how and the experience to find the solution to fit to your needs!

Once long ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives—they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded.

KEY BENEFITS

PERSONALIZE SERVICES WITH MOBILITY

Incorporate small gestures that make a big difference — remember guest names and preferences, provide timely service and protect their privacy at all times by integrating with hospitality management solutions and contact center routing.
Offer guests relevant content to enrich their experience and promote revenue-generating services based on known guest preferences. With a multi-lingual, interactive guest app, you can customize your guest experience and build rapport for lifelong customers

VIEW MOBILE GUEST APPLICATIONS

STRENGTHEN GUEST ENGAGEMENT

With contact center routing, real-time messaging and bring-your-own-device integrations, use multiple communication channels to interact with guests and promote your brand, services, restaurants and amenities before, during and after their stay.
– Stay available with omnichannel communications
– Be responsive across multiple locations with management system integrations

VIEW CONTACT CENTER SOLUTIONS

OPERATIONAL EFFICIENCY

Simplify and accelerate your operations with communications solutions and applications that are tailored for hospitality businesses.
– Free staff from their desks with mobile solutions that let them serve guests, complete tasks & stay in touch while on the move
– Ensure calls are routed to the right person, every time. A contact center solution that automatically routes calls based on predetermined skill, location & availability criteria

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MITEL’S SUCCESS STORIES

Hyatt Hotels

The Dixon Hotel

Starwood Hotels & Resorts

World Hotels

HOSPITALITY SECTOR

“You have your colors, you have your brushes, paint paradise and walk right in” – Nikos Kazantzakis

SOLUTIONS CUSTOMIZED TO HOSPITALITY NEEDS