IEN Healthcare Sector Doctors holding Smartphones

SOLUTIONS CUSTOMIZED TO HEALTHCARE NEEDS

When workflows are more efficient, clinical staff can spend more time on patient care and less on coordination tasks. When communications solutions are securely integrated into your workflows, you can reduce the chance of bottlenecks in your processes to increase patient satisfaction and keep revenue flowing. And you can ensure patients get the right information at the right time.

KEY BENEFITS

EXPAND COMMUNICATIONS AND COLLABORATION

Increase efficiency, simplicity and mobility with a customizable and secure unified communications solution that supports presence-based awareness, instant video communication and visual voicemail, as well as voice, email, text and chat conversations on any device.

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AUTOMATE REPETITIVE COMMUNICATIONS

Use contact centers to accelerate management of patient communications.
– Triage and prioritize patient calls
– Use automated voice, email & chat messages to track patient recovery, provide prescription reminders & reduce missed appointments
– Add integrated voice response (IVR) technology to help patients navigate to the right department

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INCREASE REIMBURSEMENT RATES

Provide a better patient experience related to communication, responsiveness and access to information to improve patient satisfaction. Collaboration solutions that help you streamline workflows, reduce delays in delivering care and eliminate bottlenecks in the care delivery chain mean clinical staff can see more patients in less time.

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MITEL’S SUCCESS STORIES

Capstone Pediatrics

The Children’s Hospital Ontario

Turku University Hospital