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Terms & Conditions

1. Terms

IEN S.A.  reserves the right to modify unilaterally or to renew the present terms and conditions of transactions conducted through the e-shop, according to its needs and the conditions of market, as they are defined each time. Moreover, the same assumes the obligation to notify the users of the present on any eventual modifications as well as on any change, through the Website of the said e-shop.

2. Liability of the company

IEN S.A.  bears no liability vis-a-vis clients / users for damages that might eventually arise from the execution or not of their order apart from the cases expressly provided for herein. Moreover it is reserved as to the time of delivery of merchandise in the cases of unexpected or especially unfavorable conditions as well as in the force majeure cases. The electronic shop (e-shop) www.ien.gr does not guarantee the constant availability of products, but it guarantees the in-time notification of potential consumers on their being available or not.
The electronic shop provides the full content of the products and services available through the website, with absolute completeness and validity with the exception of obvious errors that have come up due to unexpected technical or type errors or in cases of force majeure events.
In no case does the electronic store of IEN S.A.  bears any liability for any eventual civil or penal claims nor for any eventual damage (positive or depository but need not be limited to, any and all damage consisting in loss of profits, unearned profit, pecuniary compensation etc.) on behalf of visitors of the website or third parties due to a cause associated with the operation or not and/or the use of the website and/or to a failure to provide services and/or information provided by the same and/or due to non allowed third party interventions to products and/or services provided through the same.

3. Copyright    
This website is the official electronic shop of IEN S.A.  . The entire content of this website, including photos, graphics, designs, texts, provided services and products constitute the copyright of IEN S.A. and are protected according to the relevant stipulations of Greek law, European law and the international contracts.
Any copy, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, alteration, resale, creation of work production or misleading of the public as regards the actual provider of the content of the website, is prohibited. Any eventual reproduction, republication, loading, announcement, diffusion or transmission or any other use of the Content in any way or by any mean for commercial or other purposes is only allowed following a prior written permission of IEN S.A.  or any other legal beneficiary of the aforementioned copyright.

4. Trademarks

All trademarks, images, impressions, logos of every type, distinctive features, designations etc appearing in the company’s website, regardless of whether they are appearing with common letters or symbols or impressions belong to the company unless otherwise specified.  Their use and/or falsification is prohibited, consisting a violation of the law on Intellectual and Industrial Property, of the stipulations on trademarks, the stipulations on unfair competition etc. The company will in any case protect all its copyright using any legal mean and according to the applying legislation.

5. User liability limits

The users of the website www.ien.gr accept that they are not going to use the electronic shop of IEN S.A.  for sending, publishing, e-mailing or transferring in any other way any content that is illegal, harmful, menacing, abusive, annoying, defamatory, detracting, vulgar, obscene, libellous, constituting a violation of the secrecy of natural or legal persons, expressing racial, national or other clarifications, potentially damaging minors in any way, not allowed to be transferred according to the legislation or the contractual or administering relations (such as internal information, proprietary and confidential information that has been acquired or revealed as part of their labour relations or covered by confidentiality agreements), violating any type of copyright or other proprietary rights of third persons, containing software viruses or any other type of codes, files or programs, that have been designed with the intention of causing damage or destroying the equipment or any computer software or hardware, intentionally or unintentionally violating the applying Greek and communal legislation and the stipulations of the same, possibly harassing third parties in any way and any Content which is used for the collection or storing of personal data pertaining to other users.

6. Security

IEN S.A.  recognizing the significance of the safety of your Personal Details, as well as of your electronic transactions it takes all necessary measures, using the most modern and advanced methods, in order to ensure the best possible security of yours. All information pertaining to your personal details and transactions is safe and confidential.  The safety of the Electronic store of IEN S.A.  is achieved with the following methods:
Client recognition
The codes used for your recognition are two:  Sign in code (e-mail or username) and the Personal Secret Safety Code (password), which every time you are giving them are giving you access to your personal data, with safety guaranteed.
You are given the possibility to change your Personal Secret Safety Code (password) as often as you like.  The only person who has access to your details is you, using the aforementioned code and you are exclusively liable for keeping their secrecy and withholding them from third parties.  In case of loss or disclosure of password you must notify us forthwith; otherwise the electronic shop of IEN S.A.  . bears no liability for the use of the secret code by a non-authorized person. We recommend you, for safety reasons, to change your password regularly and avoid the use of the same and easily identifiable codes. 
 Ensuring the Confidentiality in Transferring your Personal Data 
In order to ensure the confidentiality in transferring your data, we use the ciphering protocol SSL 128-bit.
Automatic signing out
Unless there is any action for 20 minutes, the user is automatically signed out from the member area of the electronic shop of IEN S.A. 
Controlled Access (firewall)
The access to the systems of IEN S.A. (servers) is controlled vie firewall, allowing the use of specific services by the clients / users, prohibiting, at the same time the access to systems and data bases with confidential information and details of the company.
Wherever in the website you enter personal details (password, addresses, telephone numbers, credit cards, etc) there is ciphering SSL 128-bit. Ciphering is actually a way of coding the information until the latter reaches to its specified recipient, who will be able to decipher it using the appropriate key.
Every time you are connecting with the electronic shop, the entire communication between your computer and its systems is ciphered using a 128-bit key.  That means that every time you are sending information to the system, your browser is ciphering first using a 128-bit key and afterwards sends it to the system.
IEN S.A.  system deciphers first the information that it receives using the same key (which is predefined upon the initiation of your connection to the service) and afterwards it processes it. IEN S.A. systems are sending to you information following the same ciphering procedure.
Observance of Secrecy for the Transactions 
The observance of secrecy is considered self-evident.  The same basic principles ruling conventional transactions apply also in the case of e-commerce.  All information transferred by the user / member to IEN S.A. are confidential and IEN S.A. has taken all necessary measures so as to use them only to the extent that this is deemed as necessary within the frame of the services provided. Some of the measures that have been taken are the following:
Only authorized employees have access to the information of your transactions. This is done only when it is necessary (e.g. for processing your applications).
IEN S.A. does not disclose any of the information of the clients and transactions, unless the same has been authorized in writing by your or this is imposed by judicial resolution or decision of any other public authority.
In case it uses third parties for the support of its systems, it takes all necessary measures for ensuring the observance of secrecy.
You may ask for any details pertaining to you as well as their correction in case you detect any error.
For your safety, you must also treat all information given through the service as confidential and secret and not to disclose the same to any third party.
Information leaflets and printed matter will be sent to you only if you wish so and if you specify it during your signing up as a member.
In any case the electronic shop in no way does it disclose or reveal your personal data and information you are entrusting us with.  Any personal details you are giving us when registering as a member are exclusively used for the performance of your transactions.  All information is encrypted and kept in complete safety.

7. Protection of personal details

When you are visiting www.ιen.gr and in order for you to order any products, but also in order to ensure the possibility of contact with you so as for you to be informed on our new products, you might be requested to give some personal details (name, profession, e-mail, telephone etc.). Any personal details that you might give to the pages and the services of the website www.ien.gr, are exclusively intended for ensuring the operation of the respective service and may not be used by any third party, without abiding by the stipulations of L. 2472/97 pertaining to the protection against treatment of personal information, as applying at the time.
The electronic shop www.ien.gr operates according to the applying Greek and communal legislation and keeps in safety all your personal details for the time period you will be registered in one of the services of www.ien.gr; these details of yours are deleted once your transaction relation is terminated in any way. The personal details you are giving to the electronic shop www.ien.gr are exclusively used by the same or by companies collaborating with the same, aiming at the support, promotion and performance of the transaction relation.
The details kept in the file may be communicated to the competent judicial, police and other administrative authorities following a legal request on their behalf and according to the legislative regulations applying at the time. The Client, within the frame of legislation on the confidentiality of information pertaining to telecommunications, is entitled to the rights of information and objection provided for in articles 11 - 13 of L. 2472/1997

8. Third Party Websites

This website may include links or references to websites belonging to third parties, the control of which does not come under the responsibilities of our company. Our Company does not guarantee nor does it promise the accuracy, solvency or completeness of the information included in these websites and of course bears no responsibility for any damage or loss that might eventually be caused by their content or the information contained in them.

9. Product purchase

In the electronic shop of ΙΕΝ S.A. you will find a number of high quality telecommunication and telephony products of superior technological specifications.
The organization of the products and the general implementation of the electronic shop of IEN S.A. which incorporates modern research techniques so as for you to be able to locate easily and quickly what you are looking for, while ensuring quick, friendly and safe use. 
IEN S.A. has made every possible effort so as to provide high quality services but in any case it bears no responsibility for any eventual errors in prices and product specifications and may not ensure that there will be no shutdown of the webpage or “human” mistakes during update / copy of the price of a product.
For the safety and efficiency of your purchases, please contact Customer Service at 210 9762747 or through e-mailing form of the website for any question or clarification pertaining to the use or purchase through our electronic shop. 

 10. Withdrawal / Return – Replacement of Products

You are entitled to return the products you have purchased and ask for their replacement
 a) in all cases where with the proven liability of IEN S.A. wrong products or products of poor and defective quality have been sold (error in registering the order, in pricing, in shipping, damage during transfer or poor package) and
b) in all the cases where there has been a problem / effective fault of the product (operation or quality) which is covered by the guarantee of the product and provided that the guarantee has been given by IEN S.A. Products covered by third party guarantees, such as by the manufacturer of the product or the representative of the same, do not come under the present provision.
In any case, and for all the aforementioned cases, the maximum time limit for the replacement return may not be extended beyond fourteen (14) calendar days from the date of delivery.  Moreover, in any case the product to be replaced – repaired must be necessarily accompanied by the original purchase receipt.  For all the aforementioned cases the products to be replaced – repaired must be in the same condition as they had been delivered to the client, full and with no damages and their package must be the one that normally accompanies the product (with compliant IMEI) and be in excellent condition, together with all documentation accompanying the product (e.g. Identification card, Retail Shipping No., etc). Prior to each return it is recommended that you contact the Electronic Shop of IEN S.A. In any case, the return and replacement is only possible under the following conditions:
Contact the Electronic Shop the same day or the following day.
The product has not yet been used
The product is accompanied by all necessary documentation proving the transaction (e.g. Identification card, Retail Shipping No.)
In case they are not returned within fourteen (14) days, then IEN S.A. may not accept any return and replacement.

11. Order cancellation

Cancellation of an order is only possible in the following case:
If the electronic order has been completed but the product has not yet been shipped you may call 210 9762747 or contact through e-mailing form of the website filling in your order code, and one of our collaborators will undertake to cancel your order.

12. Payment Method

Payment by Credit Card: 
The e-shop of IEN S.A. accepts all credit cards Visa and Mastercard. Your transactions in our e-shop are protected by superior only security systems.
Payment upon delivery at your place (cash on delivery):
Pay the employee of our company or Courier, upon the delivery of your order at your place.

13. Order / Delivery of the Products / Shipping Expenses

Order Completion:
Once your order is completed, the following message will be appearing (example) :  “YOUR ORDER HAS BEEN COMPLETED.  THANK YOU. Your order number will be of the following type :  06596828744BF105CD5DEF9365054328. Please check your e-mail.  We have sent you a confirmation e-mail with the details of your order.”
Shipping expenses are defined depending on the delivery area and the weight of the products.  Shipping expenses cost is calculated automatically by the system and appears separately from the cost of your order.
Days and times of delivery:
Days of delivery are Monday to Friday, 9.00 a.m. - 5.00 pm.
Delivery of the products:
IEN S.A. dispatches your order within 2-3 working days, provided the products you have ordered are available.  The aforementioned deadlines do not apply in periods of extreme weather conditions or strikes and in any case of force majeure event, that might affect transportation times.
Shipping expenses / Free delivery:
Shipping expenses are defined depending on the delivery area and the weight of the products.  Shipping expenses cost is calculated automatically by the system and appears separately from the cost of the order.

14. Delay of an order

Your order might be delayed for the following reasons:
The product has not been sent by our supplier on time :  In order to be able to offer you the most competitive prices, we order our products from suppliers either domestic or international.  There are cases, however, where an order might be delayed at the customs or during its transportation, resulting in the product not being available in our warehouses as planned.  In such a case, we will contact you to ask you whether you want your order to be delivered without the said product or to suggest you an alternative solution.  The alternative product will be sent to you forthwith once it is delivered to our warehouses.
The product you have ordered has been removed from market and it is not available anymore:  Among the products exhibited in our e-shop there are rare cases in which our supplier suddenly and without any notification announces that it removes those products from market.  In such a case an employee of our company will forthwith contact you in order to give you all alternative solutions.
In periods of extreme weather conditions or strikes as well as in the case of force majeure events, that might affect the transportation and delivery of your order.
In case the communication with you via telephone and/or e-mail is impossible (if any problem comes up concerning your order, either in relation to the product or to its payment) because e.g. the details you have entered are not updated correctly.

15. Minors

This site may not be used by persons under 18 years old or by persons not having the legal capacity required by the law.

16. Applicable Law

The here-above use terms and conditions as well as the use of the Site will be governed by the laws of Greece.  For every difference associated with this Site, the exclusive jurisdiction lies with the Courts of Athens.

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